Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number • Account Information: Username, membership level • Employment Information: For staff who receive internal communications from us • Device Information: Browser type, device type, and general usage data when you use our app or website • Communication Data: Messages you send to us through our app, SMS, or email

How We Use Your Information

We use your personal information for the following purposes:

• Creating and verifying your account, including sending one-time passcodes by SMS • Sending account, membership, and service notifications • Communicating with staff about scheduling, operations, and internal matters • Providing customer service and responding to inquiries • Improving our services and meeting legal obligations

SMS and Text Messaging

If you opt in to our SMS program, we use your phone number to send the messages described in our SMS Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out at any time by texting STOP to +1 (301) 638-8588.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share it only with service providers who help us operate our business and who are bound to protect it, or when required by law.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy or as required by law.

Your Choices

You may request access to, correction of, or deletion of your personal information by emailing info@ivea.co. You may opt out of SMS messages at any time by replying STOP, and out of marketing emails using the unsubscribe link.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Governing Law

This policy is governed by the laws of the State of Maryland, United States.

Contact Us

IVEA INTER LLC 8341 Beechcraft Avenue, Gaithersburg, MD 20879 Email: info@ivea.co